Privacy Policy

Effective date: May 27, 2026  |  Last updated: May 27, 2026

1. Who We Are

Wash Authority ("Wash Authority," "we," "us," or "our") is a family-owned power washing and exterior cleaning company based at 631 West McCarty Street, Jefferson City, MO 65101. This Privacy Policy explains how we collect, use, share, and protect information when you visit washauthority.com, request a quote, become a customer, or communicate with us by phone, email, or text message.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, phone number, email address, and service address.
• Service details — property type, services requested, photos you choose to share, and any notes about the job.
• Communications — the content of emails, text messages, and calls between you and Wash Authority.
• Payment information — processed by our third-party payment processor; we do not store full card numbers on our systems.

We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed, and the date and time of your visit. We use this to keep the site secure and to understand which pages are helpful.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and prepare estimates.
• Schedule, perform, and follow up on services.
• Send appointment reminders, job updates, invoices, and payment receipts.
• Send occasional promotional or seasonal messages to customers who have opted in.
• Maintain customer records, comply with legal obligations, and improve our services.

4. SMS / Text Message Communications

Types of messages we send

If you opt in to text messages from Wash Authority, you may receive:

• Quote & estimate follow-ups — responses to a quote you requested, clarifying questions, and estimate delivery.
• Appointment & job reminders — scheduling confirmations, day-before reminders, and "on the way" updates.
• Invoice & payment notifications — invoice delivery, payment due reminders, and paid receipts.
• Marketing & promotions — occasional seasonal offers and service reminders (only if you have separately opted in to marketing messages).

How you opt in

You give your express written consent to receive text messages from Wash Authority in one of the following ways:

• Web form opt-in — by checking the SMS consent checkbox on our quote request form or other contact forms at washauthority.com, which states that you agree to receive text messages from Wash Authority at the mobile number you provided.
• Verbal or written consent — by giving express permission to a Wash Authority representative over the phone, by email, or in person.

Consent to receive text messages is not a condition of purchasing any service from Wash Authority.

Message frequency

Message frequency varies based on your interactions with us. You may receive several messages around the time of a quote, scheduled appointment, or invoice, and few or none at other times.

Message and data rates

Message and data rates may apply. Wash Authority does not charge for the text messages we send, but your wireless carrier's standard messaging rates apply.

How to opt out (STOP)

You may opt out of text messages from Wash Authority at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation message and will not send you any further text messages unless you opt back in. To opt back in, reply START or contact us by phone or email.

Help (HELP)

For help with text messages, reply HELP to any message, call us at (573) 418-9942, or email EWulff@WashAuthority.com.

Carriers

Supported carriers include all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

5. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers — vendors that help us operate the business, such as our scheduling software, payment processor, email provider, and text-message platform. These providers are contractually required to handle information only on our behalf.
• Legal & safety — when required by law, subpoena, or court order, or to protect the rights, property, or safety of Wash Authority, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of the business, in which case information would be transferred subject to this Policy.

Mobile phone numbers and SMS consent information are never shared with third parties or affiliates for marketing or promotional purposes.

6. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, or misuse. No system is perfectly secure, but we limit who can access customer information and require our service providers to do the same.

7. Your Choices

• Update or correct your information by contacting us at the email or phone number below.
• Request deletion of your information, subject to records we are required to keep (such as invoices and tax records).
• Opt out of SMS by replying STOP to any text message from us.
• Opt out of marketing email by clicking the unsubscribe link in any marketing email, or by replying to ask us to remove you.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated through our website or by direct notice where appropriate.

10. Contact Us

Questions about this Privacy Policy or our handling of your information? Contact us:

• Wash Authority
• 631 West McCarty Street, Jefferson City, MO 65101
• Phone: (573) 418-9942
• Email: EWulff@WashAuthority.com